Contact Us
Last updated: May 2026
This page describes how to reach iloveimg.online, which address to use for which purpose, and what to expect in terms of response.
1. The four contact addresses
| Address | What to use it for | Typical response |
|---|---|---|
| info [at] iloveimg [punto] online | General inquiries, format requests, partnership requests, content collaboration, content corrections | 5-7 business days |
| dmca [at] iloveimg [punto] online | DMCA copyright takedown notices, counter-notices, intellectual-property concerns | 3 business days target (per DMCA) |
| privacy [at] iloveimg [punto] online | GDPR / CCPA rights requests, parental concerns, data-protection questions | Up to 30 days under GDPR Art. 12(3) |
| abuse [at] iloveimg [punto] online | Security vulnerabilities, image misuse, CSAM (also report to NCMEC), problematic ads, phishing impersonation, urgent safety | 24-48 hours acknowledgment for critical; 5-7 business days for general |
2. How email addresses are formatted
The "[at]" and "[punto]" formatting reduces automated harvesting:
- "[at]" represents
@ - "[punto]" represents
.
To email info [at] iloveimg [punto] online, type info@iloveimg.online in your email client.
3. Subject-line conventions
Helpful subject-line formats:
- Conversion error: [format pair]
- Format request: [format]
- Content correction: [page slug]
- DMCA takedown: [URL]
- GDPR access request
- Security vulnerability disclosure
- Image misuse report
- CSAM report — URGENT (also report to NCMEC / law enforcement)
- Bad ad report
- Impersonation / phishing report
4. What to include
Helpful inclusions:
- For conversion errors: format pair (e.g., HEIC → JPEG), description of input (without sending sensitive content), what output you got, what you expected, browser / OS used.
- For format requests: format name, what you want to convert from / to, why you need it.
- For content corrections: page URL, the specific text needing correction, the corrected text or source.
- For DMCA notices: per requirements on DMCA.
- For GDPR / CCPA requests: your email address (if you've corresponded with us before), the right you are exercising.
- For security: reproduction steps, what could be exploited.
- For misuse / abuse: what you observed, when, evidence (URLs, screenshots).
5. Operations timing
- The Site is operated from Europe (Bulgaria currently / Italy planned).
- Routine email is reviewed during European business hours (CET / CEST).
- Urgent safety / security / CSAM matters are reviewed regardless of time of day where feasible.
- Weekend / holiday response is delayed; expectations should account for this.
6. What we read carefully
- Substantive correspondence is read. The Site is a small operation; the operator reads substantive email directly.
- Format / library suggestions are appreciated, especially for formats we don't support yet.
- Conversion bug reports with reproducible cases are valuable.
- Security disclosures are taken seriously.
7. What we don't engage with
- SEO / link-building outreach. No, we don't want to "exchange links". No, we don't need "5 errors on your site" services.
- "Let's collaborate" with no specifics.
- AI-content writing services. Per AI Policy, we don't use AI-generated canonical content.
- Threats or abusive language. Ignored or reported to authorities depending on content.
8. What we don't do
- No customer service via Telegram, Discord, WhatsApp, or DM. Official contact is by email at the four addresses above.
- No phone-based support hotline. The Site is a free public utility, not an enterprise service.
- No real-time chat support.
9. Beware of impersonation
Anyone claiming to be iloveimg.online support outside the four legitimate addresses on the iloveimg.online domain is impersonating us. Note: similar-looking domains (iloveimg.com, iloveimgs.online with "s", etc.) are NOT us. Report impersonation to abuse [at] iloveimg [punto] online.
Per Brand Identity, iLoveIMG.com is a separate, well-known platform — not us. Their support is theirs to provide.
Related pages: About Us · DMCA · Privacy Policy · Abuse Reporting · Brand Identity