Privacy Policy - ILoveImg.online

Introduction: Our Commitment to Your Privacy

At ILoveImg.online, we understand that privacy is a fundamental right and a critical concern for our users. This comprehensive Privacy Policy outlines our practices regarding the collection, use, protection, and disclosure of your personal information when you use our online image editing and management platform. We've designed this document to be transparent, thorough, and accessible, ensuring you have complete clarity about how your data is handled.

Our commitment to privacy is built on several core principles: collecting only what's necessary, processing data securely, giving you control over your information, and maintaining transparency in all our practices. As technology and regulations evolve, so too will this policy—we encourage you to review it periodically to stay informed about how we protect your data.

This Privacy Policy is effective as of May 21, 2025, and applies to all services offered through ILoveImg.online and its associated applications.

Quick Summary

For those seeking a brief overview before diving into the details:

File Security: All images and files you upload are encrypted and automatically deleted from our servers within 2 hours after processing, ensuring your visual content remains private.
Data Collection: We collect limited personal information necessary to provide our services, such as account details and usage information.
No Data Selling: We do not sell your personal information to third parties under any circumstances.
Security Certification: Our platform is certified under ISO/IEC 27001, demonstrating our commitment to international security standards.
User Control: You maintain control over your data with options to access, correct, or delete your personal information.
GDPR Compliance: We fully comply with the General Data Protection Regulation and similar privacy laws worldwide.

For those seeking more detailed information, please continue reading our comprehensive policy below.

Information We Collect

Personal Information

When you create an account or use our services, we may collect:

Account Information: Email address, name, password (encrypted), and optional profile details
Payment Information: When you upgrade to a premium plan, payment processing is handled securely by Stripe, a PCI Level 1 Service Provider. We do not store your payment details on our servers.
Usage Information: How you interact with our platform, including features used, time spent, and actions taken
Device Information: Browser type, operating system, device type, and IP address
Location Information: General location based on IP address (country or region level only)

Content Data

Uploaded Files: We temporarily store the images and documents you upload for processing. All files are automatically deleted within 2 hours after processing is complete. Learn more about this process on our data retention page.
Edited Content: Results of your editing operations are temporarily stored to allow you to download them.
EXIF Data: We recommend removing location data from images before uploading. Visit our image privacy guide for instructions on removing EXIF data from your photos.

According to the International Association of Privacy Professionals (IAPP), minimizing data collection is a key principle of privacy by design, which we strictly follow.

Information Collected Automatically

Cookies and Similar Technologies

We use cookies and similar tracking technologies to enhance your experience and collect information about how you interact with our platform. These technologies help us:

Remember your login status and preferences
Analyze how our platform is used
Optimize performance and functionality
Provide targeted features based on your interests

You can manage your cookie preferences through our Cookie Manager. For detailed information about the specific cookies we use, please visit our Cookie Policy.

Log Data

Our servers automatically record information ("Log Data") created when you use our services, including:

IP address
Browser type and settings
Date and time of access
Features used and actions taken
Error reports and performance data

This information helps us troubleshoot issues, improve our platform, and protect against fraudulent or unauthorized access. Learn more about our security measures.

How We Use Your Information

We use the information we collect for the following purposes:

Providing and Improving Our Services

Delivering the core functionality of our image editing and management tools
Processing your uploads and edit requests
Authenticating your identity and maintaining your account
Personalizing your experience based on your preferences and usage patterns
Developing new features and improving existing ones

Communication

Responding to your inquiries, support requests, and feedback
Sending essential service announcements and updates
Providing information about new features or services (with your consent)
Delivering marketing communications you've opted into
Conducting surveys to improve our services (participation is always optional)

Visit our communication preferences center to manage how we contact you.

Security and Compliance

Protecting against fraudulent, unauthorized, or illegal activity
Verifying your identity and preventing account abuse
Investigating violations of our Terms of Service
Complying with legal obligations and enforcing our rights
Addressing trust and safety issues

Analytics and Research

Analyzing usage patterns to improve our platform
Conducting research to develop new tools and features
Creating aggregated, anonymized data sets that cannot identify individual users
Testing new technologies to enhance user experience
Measuring the effectiveness of our features and communications

Our analytics approach focuses on aggregated data to minimize privacy impacts while gaining valuable insights.

How We Protect Your Information

Security is foundational to everything we do at ILoveImg.online. We employ multiple layers of protection:

Technical Safeguards

Encryption: All data, both in transit and at rest, is protected using industry-standard encryption protocols.
Secure File Handling: Uploaded files are encrypted and automatically deleted within 2 hours after processing.
Access Controls: Strict controls limit who can access user data, even within our organization.
Regular Security Audits: We conduct comprehensive security assessments and penetration testing.
Vulnerability Management: Continuous monitoring and prompt patching of potential vulnerabilities.

Organizational Measures

ISO/IEC 27001 Certification: We maintain certification with this international security standard, demonstrating our systematic approach to managing sensitive information.
Employee Training: Regular security awareness training for all team members.
Least Privilege Principle: Staff members have access only to the information necessary for their specific job functions.
Security Incident Response: Comprehensive procedures for detecting, reporting, and containing potential security events.

Learn more about our comprehensive security approach on our security center page.

Two-Factor Authentication (2FA)

We strongly recommend enabling two-factor authentication for your account to add an additional layer of security beyond just a password. This feature is available to all users, including those on our free plan.

Data Retention

We believe in minimizing data retention periods to reduce privacy risks:

File Retention

Uploaded Files: All files uploaded for processing are automatically deleted from our servers within 2 hours after processing is complete.
Manual Deletion: You can manually delete your files immediately after processing from the download screen.
Account Closure: All associated files and personal data are deleted within 30 days of account closure.

Account Information

Active Accounts: We retain your account information for as long as your account remains active.
Inactive Accounts: If your account is inactive for more than 12 months, we'll send a notification before archiving or deleting account data.
Account Deletion: You can delete your account at any time, which will remove your personal information from our systems within 30 days.

Other Data Retention

Log Data: Server logs are retained for 90 days for security and troubleshooting purposes, then automatically deleted.
Analytics Data: Usage analytics are anonymized after 12 months.
Support Communications: Customer service communications may be retained for up to 24 months to provide service continuity.

For specific questions about data retention, please contact our Data Protection Team.

We understand the sensitivity of your personal information and limit sharing to specific circumstances:

Service Providers

We work with trusted third parties who provide services on our behalf, such as:

Cloud Infrastructure Providers: For secure hosting of our platform
Payment Processors: To handle subscription payments securely
Analytics Partners: To help us understand usage patterns and improve our services
Customer Support Tools: To assist with responding to your inquiries

All service providers are carefully vetted and contractually obligated to maintain appropriate security measures and use your data only for specified purposes. See our subprocessors list for details.

Legal Requirements

We may disclose information if required to do so by law or in the good-faith belief that such action is necessary to:

Comply with legal obligations or valid legal process
Protect and defend our rights or property
Prevent or investigate possible wrongdoing
Protect the personal safety of users or the public
Defend against legal liability

Whenever possible and permitted by law, we will notify you of any legally compelled disclosure of your information.

Business Transfers

If ILoveImg.online is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

With Your Consent

We may share your information with third parties when you explicitly consent to such sharing. You have the right to withdraw this consent at any time.

Important: We never sell your personal information to third parties for marketing purposes or monetary gain.

International Data Transfers

ILoveImg.online operates globally, which means your information may be transferred to, stored, and processed in countries other than your country of residence. We take measures to ensure that international transfers comply with applicable data protection laws:

EU-US Data Privacy Framework: For transfers from the European Economic Area (EEA)
Standard Contractual Clauses: Legally binding data protection agreements with recipients in other countries
Data Localization Options: Enterprise customers may request data residency in specific regions where available

Visit our international data transfer page for more information about how we protect your data across borders.

The European Data Protection Board provides guidelines on international data transfers that inform our practices.

Your Privacy Rights

We believe you should have meaningful control over your personal information. Depending on your location, you may have some or all of the following rights:

Access and Portability

Right to Access: You can request a copy of your personal information that we process.
Data Portability: Receive your data in a structured, commonly used format that can be transferred to another service.

To exercise these rights, visit your Privacy Dashboard.

Correction and Deletion

Right to Correction: Update or correct inaccurate personal information.
Right to Deletion: Request deletion of your personal information (subject to certain exceptions).
Account Deletion: Delete your entire account and associated data.

You can manage most of this information directly through your account settings.

Restricting Processing

Right to Object: Object to certain types of processing, including direct marketing.
Processing Restrictions: Request that we restrict the processing of your data under certain circumstances.
Automated Decision-Making: Request human intervention for decisions based solely on automated processing.

Additional Regional Rights

European Economic Area (GDPR)

If you are in the EEA, you have additional rights under the General Data Protection Regulation, including the right to lodge a complaint with your local data protection authority.

California (CCPA/CPRA)

California residents have specific rights under the California Consumer Privacy Act and California Privacy Rights Act, including the right to opt out of the "sale" or "sharing" of personal information (though we do not engage in such practices).

Other Regions

We respect privacy rights under other regional laws including the UK GDPR, Canadian PIPEDA, Brazilian LGPD, and Australia's Privacy Act.

For more information about your regional rights, visit our Regional Privacy Rights page.

Types of Cookies We Use

We use various types of cookies and similar technologies:

Essential Cookies: Required for basic functionality
Preference Cookies: Remember your settings and preferences
Analytics Cookies: Help us understand how visitors interact with our platform
Marketing Cookies: Used for advertising purposes (only with your consent)

Managing Your Cookie Preferences

You have several options to control cookies:

Use our comprehensive Cookie Manager
Adjust your browser settings to refuse all or some cookies
Delete cookies after each session

Please note that blocking certain cookies may impact your experience and the functionality of our platform.

"Do Not Track" Signals

We honor "Do Not Track" signals from browsers. When detected, we disable analytics tracking and third-party cookies.

For a comprehensive explanation of our use of cookies, please visit our dedicated Cookie Policy.

Children's Privacy

ILoveImg.online is not directed at children under the age of 16, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact our Data Protection Team. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

For educational institutions using our platform with students, please visit our Education Privacy Center for specialized guidance.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, and other factors. When we make material changes, we will:

Post the updated policy on this page with a revised "effective date"
Notify you via email (for registered users) or through a notice on our website
Obtain your consent when required by applicable law

We encourage you to review this policy regularly. Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

Previous versions of our Privacy Policy are available in our Policy Archive.

Specific Features and Privacy Considerations

Image Editing and Processing

Background Removal Tool: When using our AI background removal, images are processed using machine learning but not used to train our models without explicit permission.
Facial Recognition: Our photo enhancement features may detect faces to improve editing results, but we do not create or store facial recognition profiles.
Metadata Handling: Our metadata tool can help you view and optionally remove sensitive information embedded in image files.

Account Features

Social Sign-In: If you choose to sign in through a social media account, we only access the information you explicitly authorize.
Profile Pictures: Profile images are publicly visible to other users if you participate in our community features.
Account Recovery: We maintain secure account recovery mechanisms detailed in our account security guide.

Community Features

User Forums: Information you post in our community forums is publicly visible.
Shared Projects: When using collaboration features, project details are shared with your chosen collaborators.
Public Galleries: Images posted to our inspiration gallery are publicly viewable.

Premium and Enterprise Features

Team Accounts: Administrators of team accounts can access usage data for team members.
Enterprise Analytics: Enterprise plans include anonymized usage analytics.
Custom Integrations: API usage is subject to additional data processing terms outlined in our API Privacy Guide.

Data Protection Officer and Contact Information

We've appointed a Data Protection Officer to oversee our privacy program and address your concerns:

Data Protection Officer
ILoveImg.online
Email: dpo@iloveimg.online

For general privacy inquiries or to exercise your rights:

Email our Privacy Team
Use our Privacy Request Form
Write to us at: Privacy Department, ILoveImg.online, 123 Creative Avenue, Suite 400, Boston, MA 02110, USA

We strive to respond to all legitimate requests within 30 days.

Dispute Resolution

If you have a privacy concern that we have not addressed satisfactorily, please contact:

Our Customer Support Team
The appropriate regulatory authority in your jurisdiction
An alternative dispute resolution provider in your region

Privacy Shield Compliance

While the EU-US Privacy Shield framework is no longer valid for EU-US data transfers, we continue to comply with Privacy Shield principles as a demonstration of our commitment to strong privacy protections.

Additional Resources

Privacy FAQ: Answers to common privacy questions
Privacy Blog: Updates on privacy matters and best practices
Security Whitepaper: Detailed information about our security practices
Transparency Report: Information about government requests for user data

Industry Standards and Certifications

ILoveImg.online maintains compliance with key privacy and security standards:

ISO/IEC 27001 certification for information security management
GDPR compliance verification
Regular SOC 2 Type II audits
Annual penetration testing

The International Organization for Standardization (ISO) provides frameworks for information security that guide our practices.

Educational Resources on Privacy

We believe in empowering our users with knowledge about privacy:

Digital Privacy Guide: Educational resources about protecting your online privacy
Safe Image Sharing Tips: Best practices for sharing images online
Metadata Explained: Understanding what information may be embedded in your images

Conclusion

At ILoveImg.online, we believe privacy is a fundamental right. Our commitment extends beyond compliance with legal requirements—we strive to be leaders in ethical data practices and transparent privacy policies. We're constantly working to improve our privacy controls and empower you with choices about your personal information.

Your trust is our most valuable asset. We welcome your feedback on this policy and our privacy practices as we continue to evolve and enhance our platform while respecting and protecting your privacy.

Thank you for choosing ILoveImg.online for your image editing and management needs.

This Privacy Policy was last updated on May 21, 2025.